CASHIER INSTRUCTIONS

IMPORTANT CASHIER NOTES

• Be polite to customers.
• DO NOT accept personal checks.
• Keep donations in a separate moneybag.
• Understand how to do a void. This directly affects revenues.
• DO NOT handle food.
• Treat gift certificates as cash, but DO NOT refund excess. Write amount of sale on back.
• Review the health regulations and other important worker notes.

OPENING THE CAFE OR CHANGING SHIFTS

1. (Opening) Place money from the cash box in the cash register.
2. Check the tapes to see if either needs to be replaced. Spare rolls are in the drawer below the cash register.
3. If you are short on change, inform the day manager.
4. Familiarize yourself with the procedures below. If you have questions ask the person you are replacing or the day manager.

RINGING UP AN ORDER

1. Leave the customer's money on counter until you have given him/her change.
2. Do not use the decimal key. Enter dollars and cents, last 2 digits will be cents.
3. Enter the amount circled for each type of item, and then press "ENTER".
4. After all items are entered, press "SUB TOTAL".
5. Enter amount received and then press "AMT TEND/CASH". The register will display the customer's change, and the money drawer will open.
6. Give customer receipt, make change, and place his/her money in drawer.

ERRORS

1. If you haven't pressed "ENTER" yet, then press "CLEAR".
2. If you have pressed "ENTER", press "VOID".
3. If you're entering another item, complete the order as if the customer has paid the exact amount. (Press "SUBTOTAL", enter exact amount, and press "AMT TEND/CASH". Then, close the drawer, press "JNL FEED" to advance the journal tape a few lines, open tape cover, write "VOID" on journal (right) tape, and sign your name. Tear off receipt, write "VOID", sign your name again, and place in drawer. Enter the customer's order again.
4. If the register beeps, you've hit the wrong key. Press "CLEAR" to clear the error, and continue. (Remember, don't use the decimal key. Press "SUBTOTAL", before you enter amount received.)

Warning!

If you drop coins in the printer area, turn the register off immediately. Call the day manager for assistance. Open the cash drawer with the key. Lift out the money organizer. Close the drawer and turn the register upside down. Shake until the money comes out. Dropped coins can destroy the printer, and they don't make replacement printers for this model anymore. Keep all change away from the printer!

SPECIAL CASES

1. No Sales: To open the register between orders press "No Sale / #".
2. Refunds or paying for ice: If a customer is unhappy, refer him/her to the day manager. If a refund/payment is authorized, press the "No Sale" key, make the refund/ payment, record it on the customer's receipt/invoice, and place it in the register drawer.
3. Invoices: place in the file folder below the register. (Pay for ice like a refund.)
4. Power outages: Open the cash drawer with the key. Keep a record on paper. Continue adding up orders and making change the "old-fashioned" way.

GIFT CERTIFICATES

• Validate certificate against sample provided at register. All certificates must be signed. Resolve discrepancies with Day Manager.
• Treat as cash UP TO FACE VALUE. DO NOT REFUND excess.
• Write purchase amount on the back. Excess treated as a donation if purchase amount is recorded, otherwise it get treated as gross receipts.
• Place returned certificates in moneybox with other receipts and invoices.

Gift Certificates Example